Site Services & Commerce Services in AX 2012

Site Services

Organizations can use Sites Services for Microsoft Dynamics ERP to easily build web sites that extend their business processes to the Internet and integrate smoothly with Microsoft Dynamics AX, often with no need for IT support. Before you can use Sites Services, you need to sign up for an account. In many organizations, the IT department or a partner sets up, customizes, and maintains Sites Services.

Microsoft Dynamics AX includes four Sites Services solutions:

• Online case request – Customer support representatives can accept feedback and questions for case management.
• Human resources recruitment – Human resources staff can display ads for job openings online and receive applications from candidates.
• Request for quotation – A purchasing agent can post purchasing needs online and vendors can review them and respond with quotations.
• Unsolicited vendor registration – The purchasing department can accept unsolicited vendor registrations.

You can also create your own Internet-based solutions. Following are some examples:

• Marketing - Create a marketing campaign that collects and tracks sales leads.
• Customer service - Publish customer service information and collect customer feedback.
• Product registration - Provide a convenient site for customers for product registration.
  
  For more information please click here.
  

Commerce Services

Organizations can use Commerce Services for Microsoft Dynamics ERP to sell products online easily through established marketplaces such as eBay and online stores that the organizations themselves create.

Catalogs and product listings are centrally managed, and sales orders flow seamlessly back into Microsoft Dynamics AX for processing.

Using Commerce Services provides the following benefits:

• Sell through multiple channels by extending your sales presence to your own online store and online marketplaces, such as Amazon, eBay, and others.
• Provide seamless inventory management between Microsoft Dynamics AX and the online store. Changes in stock levels are automatically reflected in the online store.
• Provide seamless payments between Microsoft Dynamics AX and the online store. With Commerce Services payment processing is integrated between an organization’s online shopping cart and its back office software.
• Provide seamless order management between Microsoft Dynamics AX and the online store: Commerce Services ties together online customer acquisition efforts with back-office order fulfillment.

For more information please click here.

Enjoy DAX!!!