Training | Consulting | Practice Labs
Tuesday, November 15, 2022
Windows 365 Solves Hybrid Work Issues, Security Risks, Employee Burdens & Multiple License Purchases
Not all hybrid work solutions are created equal. It’s important to choose a solution that works with your business’s unique culture.
CyberAgent Inc., a Japan-based developer of media, advertising, and games, was ahead of its time, with employees working remotely pre-COVID-19. When the pandemic hit, nearly the entire company quickly implemented working from home through VPN. When that solution proved to be a challenge, they looked for a remote desktop tool.
They tested and adopted Windows 365 after only two months of testing.
Read more to see why.
Friday, November 11, 2022
Exam Prep MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant
Candidates for this exam are functional consultants with customer service expertise. They are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction.
Candidates design and implement service management processes in collaboration with solution architects. Candidates collaborate with customer engagement administrators to implement and upgrade customer service components including knowledge management, customer feedback, and connected services.
Event Agenda
- Microsoft Dynamics 365 Customer Service Overview
- Exam Tips & Tricks
- Important Exam Readiness Resources
- Test your Skills with Readiness Questions
- Manage cases and Knowledge Management (25–30%)
- Manage entitlements and SLAs (5–10%)
- Implement scheduling (5–10%)
- Implement multi-session experiences for Customer Service (20–25%)
- Manage analytics and insights (10–15%)
- Implement Microsoft Power Platform (5–10%)
- Implement Connected Customer Service (5–10%)
Who Should Attend?
- Power Users, Low Code Developers, Functional Consultants, Solution Architects, Technical Architects
Wednesday, November 9, 2022
The Metaverse is Coming to Work
For Gen X and other digital natives, adapting to modern technology is second only to breathing.
When businesses reimagine the workplace, it's important to consider how AI and the metaverse will facilitate future communications and team interactions.
Using emerging technologies, like Microsoft Teams, can augment cooperation and facilitate co-creation in a distributed work world.
Let us help you deliver engaging events that transcend space and distance to collaborate in new ways.
Managing Your Hybrid Work Scenarios
When it comes to onboarding your hybrid workforce – whether fully remote, hybrid, or contract – the next generation of Windows makes deploying and protecting endpoints simple and easy.
With built-in assist features, and the most advanced Microsoft Endpoint Manager yet, your team can focus on what matters: getting their job done.
Learn more.
Tuesday, November 8, 2022
Stay connected
Hybrid work is here to stay, and businesses must have reliable and secure tools to remain competitive. Microsoft Teams makes it easier for people to work and collaborate, and for businesses to successfully adapt to a new way of working.
Discover a dynamic, secure platform that allows teams to connect and interact with each other – no matter where they are. With Microsoft Teams, you can empower your team from anywhere on the globe.
Sign up to stay connected. We’ll help you learn more about using Microsoft Teams.
Let’s Stay Connected!
Make hybrid work, work. The next generation of Windows experiences from Windows 11 and Windows 365 combine the power and security of the cloud with the versatility and simplicity of the PC.
Powerful for employees, consistent for IT, and secure for all, the new Windows does it all. From online meetings to document sharing to remote device set-up, your teams can work confidently anywhere, protected by the most secure Windows yet.
When you sign up for our mailing list, you’ll get even more information showing how Windows 365 enables a variety of new scenarios for the new world of work. Let’s stay connected.
Monday, November 7, 2022
Reimagine Your Digital Endpoint Estate
What do your employees want in the workplace today? In a recent Work Trend Index survey, 51% said they want a job that gives them the option to be fully remote, but they prefer a hybrid experience.
Good news! Windows 11, while designed for hybrid work, works for all scenarios—whether remote, onsite, or hybrid. And they can even use their own device.
Learn more.
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